I cannot believe that I am now six months into my first rotation; it has gone by so quickly!
Reflecting on my time here at Virgin Media it’s incredible how much I have learned about the business and the industry. I remember when I first started and how overwhelmed I felt, especially in this role. Group BI has a high-level overview of the whole business and I really feel this has helped enhance my understanding.
This month a few of us graduates made our way down to Swansea to one of the contact centers. I was really looking forward to this because I had a chance to hire a car and have a cute little road trip. The call center was a brilliant day, we got to listen in on the calls to technical support, care as well as calls from customers wishing to leave the business. The contact employees were amazing! They were friendly, helpful and really engaging on the phone, I saw the Virgin spirt on the front line and it was great to see first-hand how this area of the business works.
I feel that what I learned on the day is useful to my role and has helped me to understand the figures I am reporting and analysing. I thoroughly recommend that given the chance, you take the time to visit a call center and go on a trip with the engineer.
At the end of this month I will be sitting my second CIMA exam, wahoo! It’s time to make sure that I keep to my strict timings and strike a good balance between work, studying and of course socialising and down-time. Studying whilst working full time doesn’t mean you can’t also have a life outside of work so don’t worry that it might become too much. The support from Virgin Media and a generous study leave allocation means it is doable and extremely rewarding.
